Donovan Mayes
Operations & Data Analysis
Detail-oriented Amazon operations associate with over 4.5 years of cumulative
fulfillment center experience at CVG2, bringing hands-on expertise in Problem
Solving, inventory defect resolution, and Associate Safety Committee (ASC)
leadership. Actively pursuing a Bachelor of Applied Science in Computer Science
(Business & AI) and certified in core data tools including SQL, Python,
Tableau, and Excel data analysis.
Experience
Fulfillment Associate — Problem Solve · Amazon (CVG2)
September 2023 – Present · Hebron, KY
- Investigate physical-to-virtual inventory discrepancies, locating missing items, correcting bin mismatches and reconciling unfulfillable units to maintain inventory integrity.
- Identify, research and process damaged, defective or mislabeled items against established SOPs to prevent processing bottlenecks.
- Monitor recurring defect patterns across processing paths, escalating systemic issues to shift leadership to minimize repeat errors.
- Served one year on the Associate Safety Committee in the Kindle department, conducting regular floor safety audits.
- Led departmental 5S initiatives — organizing workstations, clearing high-traffic aisles, reinforcing safety standard work.
Process Guide & Learning Ambassador — Kindle Department · Amazon (CVG2)
October 2018 – May 2020 · Hebron, KY
- Designated Process Guide across assigned lines, monitoring production flow and resolving physical line bottlenecks to support shift targets.
- Cross-trained across nearly all core Kindle department processes, maintaining high standard-work compliance.
- Appointed Learning Ambassador to onboard, train and mentor incoming associates on SOPs, safe handling and quality standards.
- Conducted routine in-path quality and defect checks, coaching associates directly at the station.
Park Services Associate — Wild Waves Theme & Water Park
May 2018 – September 2018 · Federal Way, WA
- Maintained facility readiness, environmental safety standards and operational cleanliness across a 70+ acre venue.
Education
Bachelor of Applied Science, Computer Science — Business and AI
Maestro · Enrolled April 2026, expected March 2028
Applied coursework: Python Programming, Data Structures, Artificial Intelligence
Applications, Business Data Analytics
Skills
Data & programming: SQL (queries, joins, syntax), Python
(Pandas, NumPy), Microsoft Excel (pivot tables, lookup functions), Tableau,
MATLAB, JavaScript
Operational quality & safety: Problem Solving,
physical-to-virtual inventory reconciliation, root cause identification, 5S
methodology, safety auditing, hazard mitigation, standard work auditing
Fulfillment domain: Amazon fulfillment center workflows, Kindle
department processes, in-path defect tracking, inventory escalation, line
bottleneck resolution
Certifications
- Google AI Professional Certificate — Google / Coursera
- Google Cybersecurity Professional Certificate — Google / Coursera
- Python for Data Analysis: Pandas & NumPy — Coursera
- Introduction to Tableau — Tableau Learning Partner
- Intro to Data Analysis using MS Excel — Coursera
- Understanding Basic SQL Syntax — Coursera
- Crash Course on Python — Google / Coursera
- Fine Tune BERT for Text Classification with TensorFlow — Coursera
- Technical Support Fundamentals — Google
- Introduction to Programming with MATLAB — Vanderbilt University
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